365 Business Basic with older Outlook My company recently updated from self-hosted Exchange to Microsoft 365, with Business Basic for user plans. We've been told we can no longer use the desktop Outlook anymore as it costs extra, and have to use either the website or 3rd party email clients like Thunderbird. May 01, 2020 But Microsoft 365 Business Basic plan covers not more than 300 users. So, if your company has more than 300 users, there are other plans available such as Microsoft 365 Apps for enterprise, Office.
This article is for Microsoft 365 administrators who have business subscriptions. It's not for home users.
A primary email address in Microsoft 365 is usually the email address a user was assigned when their account was created. When the user sends email to someone else, their primary email address is what typically appears in the From field in email apps. They can also have more than one email address associated with their Microsoft 365 for business account. These additional addresses are called aliases.
For example, let's say Jenna has the email address jenna@contosoco.com, but she also wants to receive email at jen@contosoco.com because some people refer to her by that name. You can create aliases for her so that both email addresses go to Jenna's inbox.
You can create up to 400 aliases for a user. No additional fees or licenses are required.
Microsoft 365 Business Standard
Tip
If you want multiple people to manage email sent to a single email address like info@NodPublishers.com or sales@NodPublishers.com, create a shared mailbox. To learn more, see Create a shared mailbox.
Microsoft 365 Business Basic Vs Premium
Add email aliases to a user
You must have admin permissions to do this.
In the admin center, go to the Users > Active users page.
On the Active Users page, select the user > Manage email aliases. You won't see this option if the person doesn't have a license assigned to them.
Select + Add an alias and enter a new alias for the user.
Important
If you get the error message 'A parameter cannot be found that matches parameter name 'EmailAddresses,' it means that it's taking a bit longer to finish setting up your tenant, or your custom domain if you recently added one. The setup process can take up to 4 hours to complete. Wait a while so the set up process has time to finish, and then try again. If the problem persists, call Support and they will do a full sync for you.
Important
If you purchased your subscription from GoDaddy or another Partner, to set the new alias as the primary, you must go to the GoDaddy/partner management console.
Tip
The email alias must end with a domain from the drop-down list. To add another domain name to the list, see Add a domain to Microsoft 365.
When you're done, choose Save changes.
Wait 24 hours for the new aliases to populate throughout Microsoft 365.
The user will now have a primary address and an alias. For example, all mail sent to Eliza Hoffman's primary address, Eliza@NodPublishers.com, and her alias, Sales@NodPublishers.com, will go to Eliza's Inbox.
When the user replies, the From address will depend on her Outlook client. Outlook on the web will use the alias at which the email was received (we'll call this the ping-pong principle). Outlook desktop will use her primary email alias. For example, let's say a message is sent to Sales@NodPublishers.com, and it arrives in Eliza's inbox. When Eliza replies to the message using Outlook desktop, her primary email address will appear as Eliza@NodPublishers.com, not Sales@NodPublishers.com.
In the admin center, go to the Users > Active users page.
On the Active Users page, select the name of the person you want to edit.
Next to Username / Email Aliases, select Edit.
Important
If you get the error message 'A parameter cannot be found that matches parameter name 'EmailAddresses,' it means that it's taking a bit longer to finish setting up your tenant, or your custom domain if you recently added one. The setup process can take up to 4 hours to complete. Wait a while so the set up process has time to finish, and then try again. If the problem persists, call Support and they will do a full sync for you.
In the text box under Alias, type the first part of the new email alias. If you added your own domain to Microsoft 365, you can choose the domain for the new email alias by using the drop-down list. Then select Add.
Important
If you purchased your subscription from GoDaddy or another Partner, to set the new alias as the primary, you must go to the GoDaddy/partner management console.
Tip
The email alias must end with a domain from the drop-down list. To add another domain name to the list, see Add a domain to Microsoft 365.
When you're done, select Save.
Wait 24 hours for the new aliases to populate throughout Microsoft 365.
The user will now have a primary address and an alias. For example, all mail sent to Eliza Hoffman's primary address, Eliza@NodPublishers.com, and her alias, Sales@NodPublishers.com, will go to Eliza's Inbox.
When the user replies, the From address will depend on her Outlook client. Outlook on the web will use the alias at which the email was received (we'll call this the ping-pong principle). Outlook desktop will use her primary email alias. For example, let's say a message is sent to Sales@NodPublishers.com, and it arrives in Eliza's inbox. When Eliza replies to the message using Outlook desktop, her primary email address will appear as Eliza@NodPublishers.com, not Sales@NodPublishers.com.
In the admin center, go to the Users > Active users page.
On the Active Users page, select the name of the person you want to edit.
Next to Username / Email Aliases, select Edit.
Important
If you get the error message 'A parameter cannot be found that matches parameter name 'EmailAddresses,' it means that it's taking a bit longer to finish setting up your tenant, or your custom domain if you recently added one. The setup process can take up to 4 hours to complete. Wait a while so the set up process has time to finish, and then try again. If the problem persists, call Support and they will do a full sync for you.
In the text box under Alias, type the first part of the new email alias. If you added your own domain to Microsoft 365, you can choose the domain for the new email alias by using the drop-down list. Then select Add.
Important
If you purchased your subscription from GoDaddy or another Partner, to set the new alias as the primary, you must go to the GoDaddy/partner management console.
Tip
The email alias must end with a domain from the drop-down list. To add another domain name to the list, see Add a domain to Microsoft 365.
When you're done, select Save.
Wait 24 hours for the new aliases to populate throughout Microsoft 365.
The user will now have a primary address and an alias. For example, all mail sent to Eliza Hoffman's primary address, Eliza@NodPublishers.com, and her alias, Sales@NodPublishers.com, will go to Eliza's Inbox.
When the user replies, the From address will depend on her Outlook client. Outlook on the web will use the alias at which the email was received (we'll call this the ping-pong principle). Outlook desktop will use her primary email alias. For example, let's say a message is sent to Sales@NodPublishers.com, and it arrives in Eliza's inbox. When Eliza replies to the message using Outlook desktop, her primary email address will appear as Eliza@NodPublishers.com, not Sales@NodPublishers.com.
Did you get 'A parameter cannot be found that matches parameter name EmailAddresses'?
If you get the error message 'A parameter cannot be found that matches parameter name EmailAddresses' it means that it's taking a bit longer to finish setting up your tenant, or your custom domain if you recently added one. The setup process can take up to 4 hours to complete. Wait a while so the set up process has time to finish, and then try again. If the problem persists, call Support and they will do a full sync for you.
Did you purchase your subscription from GoDaddy or another Partner?
If you purchased your subscription from GoDaddy or another Partner, to set the new alias as the primary, you must go to the GoDaddy/partner management console.
Sending email from the proxy address easily
A new feature is rolling out in April 2021 that allows users to send from their aliases easily when using Outlook on the web. When the feature rolls out to a tenancy where the tenant admin uses the Set-OrganizationConfig -SendFromAliasEnabled $true cmdlet, users within the tenancy will get access to a list of checkboxes where each entry corresponds to an alias in their Outlook settings. Selecting an alias will make it appear in the From dropdown in the Compose form.
Related articles
Since April 21, 2020, Microsoft has officially renamed all ‘Office 365 Business’ plans to ‘Microsoft 365 Business’. Here’s the table of feature comparison of Microsoft 365 Business plans:
Microsoft 365 | Microsoft 365 | Microsoft 365 | Microsoft 365 | Microsoft 365 | |
|---|---|---|---|---|---|
| $5.00 user/month Based on Annual Commitment Start Trial | $12.50 user/month Based on Annual Commitment Start Trial | $20.00 user/month Based on Annual Commitment Start Trial | $8.25 user/month Based on Annual Commitment Start Trial | ||
| Office applications included | |||||
| Services included | |||||
| Support & Deployment | |||||
| Money-back guarantee | 15 days | 15 days | 15 days | 15 days | |
| Maximum number of users | 300 | 300 | 300 | 300 | |
| 24/7 Support for end users via phone, chat, and email | |||||
| 99.9% uptime guarantee | |||||
| Licensed for commercial use | |||||
| Desktop versions of Office apps for PC & Mac | |||||
| Lastest desktop versions of Outlook, Word, Excel, PowerPoint for Windows or Mac (plus Access and Publisher for PC only) | |||||
| Access to the document simultaneously by all users in real-time | |||||
| Available on 5 phones, 5 tablets, 5 PC/Macs per user | |||||
| Web & mobile versions of Office apps | |||||
| Word Online, Excel Online and PowerPoint Online | |||||
| Lastest desktop versions of Outlook, Word, Excel, PowerPoint for iOS, Android devices (upto 5 phones and 5 tablets) | |||||
| Access to the document simultaneously by all users in real-time | |||||
| Teamwork & communication | |||||
| Online meetings and video conferencing up to 250 people with Microsoft Teams | |||||
| Microsoft Teams – Desktop and mobile versions | |||||
| Hub for connecting people to Microsoft Teams | |||||
| SharePoint for team sites and intranet | |||||
| Email & calendaring | |||||
| 50 GB mailbox for email hosting with custom email domain address | |||||
| Microsoft Exchange – Business-class emails – Desktop and mobile versions | |||||
| Schedule meetings and respond to invitations with ease using shared calendars | |||||
| Set up new user emails, restore deleted accounts, and more from anywhere | |||||
| File storage & sharing | |||||
| 1 TB OneDrive for Business file storage and sharing | |||||
| Get OneDrive for Business and SharePoint synchronized across all devices for every work file saved | OneDrive only | ||||
| File sharing with people outside your organization | |||||
| Control of permission and access rights for file sharing | |||||
| Access and sync files on PC or Mac and mobile devices | |||||
| Security & compliance | |||||
| Exchange Online Protection – from spam, malware, and other threats | |||||
| Over 1,000 security and privacy controls meeting all globally accepted standards | |||||
| Custom permission for accessing crucial business information | |||||
| Password policy creation | |||||
| Popular productivity tools included | |||||
| Microsoft Teams for scheduling and planning | |||||
| Microsoft Bookings for managing appointments | |||||
| MileIQ for real-time precise on-the-go mileage tracking | |||||
| Features related to Advanced Threat Protection | |||||
| Advanced Threat Protection from ransomware, malware, and zero-day threats | |||||
| Erase the company data remotely from lost devices with Intune | |||||
| Inhibit copy/saving of company data ton unauthorized apps with app protection | |||||
| Information Rights Management to control use access (Do not copy/forward) | |||||
| Windows Defender Exploit Guard for prebreach threat resistance | |||||
| Windows Defender for malware protection for Windows 10 | |||||
| Exchange Online Archiving to enable unlimited cloud archive | |||||
| Features related to managing devices | |||||
| Easy-to-use setup wizard for configuration of security features | |||||
| Manage Windows 10 PC policies with simplified controls | |||||
| Automatic deployment of Office 365 apps to Windows 10 PC | |||||
| Automatic configuration of Office and Windows 10 upgrades | |||||
| Intune for mobile device management (Includes iOS, Android, and Windows PC devices) | |||||
| $5.00 user/month Based on Annual Commitment Start Trial | $12.50 user/month Based on Annual Commitment Start Trial | $20.00 user/month Based on Annual Commitment Start Trial | $8.25 user/month Based on Annual Commitment Start Trial | ||
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All Our Microsoft 365 Business Plans Include
FAQs on M365 Business Plans
WHY MICROSOFT CHANGED NAME FROM OFFICE 365 to M365?
Name changes are not unconventional at Microsoft. The tech giant changes the names of its popular products and services from time to time. The reason behind this name change is cited as a more holistic approach which appeals to a wider base, rather than just the ‘office’ sphere.
What plan should I choose if I do not need Microsoft Office apps?
If you do not need Microsoft Office applications, go with the most basic plan – Microsoft 365 Business Basic (earlier called as Office 365 Business Essentials). This plan is priced at only $5 user/month. At $8.25 user/month, Microsoft 365 Apps for Business is a standard plan includes Microsoft Office applications along with OneDrive for Business. In addition to all the features of the above plans, Microsoft Business Standard has more advanced features priced at $12.50 user/month.
WHAT IS THE DIFFERENCE BETWEEN OFFICE 365 AND MICROSOFT 365?
Microsoft 365 is a bundle of services including Office 365, comprising of Microsoft services including Windows 10 Enterprise. Office 365 is a cloud-based productivity suite which is a bundle of popular Microsoft apps.
IS IT POSSIBLE TO USE MY OWN DOMAIN NAME FOR THE EMAILS IN MICROSOFT 365?
Yes, you can add the domain name you own to your Microsoft 365 account and set up your domain-based email addresses. You can even add multiple domains and sub-domains to Office 365 and host any of the services, including email, on any of the domains that you add. You must own a domain name and as an admin, you will have to make some changes on the DNS records of your domain – we will guide you for this.
WHAT OFFICE VERSIONS ARE COMPATIBLE WITH MICROSOFT 365 BUSINESS BASIC?
Microsoft 365 Business Basic, earlier known as Office 365 Business Essentials, is most compatible with the latest version of Office, Office 2016, and Office 2011 for Mac. The ancient versions of MS Office before 2013 may work with the plan, but with reduced functionality.
HOW EXACTLY WILL APPS4RENT HELP ME WITH THE PLANS?
As your Cloud Solution Provider for Office 365, we will provide free migration and 24/7/365 support to end-users for issues that take up your time, such as email configuration accounts, password resets, setting up aliases and contacts, creating groups, configuring MS Teams, synchronizing OneDrive, exploring search features, and optimizing browser settings. We will also help you with installing and configuring the latest Office version on your devices and handling DNS records.
IS A DESKTOP VERSION OF OFFICE REQUIRED TO USE MICROSOFT 365 BUSINESS BASIC?
No. You do not need to have a desktop version of Office to use Microsoft 365 Business Basic plan. However, you will have a richer experience and also be able to work offline when you connect a desktop version of Office to the Microsoft 365 services and get it in sync.
WILL BY MS OFFICE BE AUTOMATICALLY UPDATES TO THE LATEST VERSION IF I HAVE MICROSOFT 365 PLANS?
Yes. MS Office apps are always up to date on Microsoft 365. If you already had subscription of erstwhile Office 365 plans which is now Microsoft 365, you already have a version of Office that has all the functions of the latest MS Office version.
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